Contact
| Call Us, Stop by or Just "Click" to talk with a Service Representative: |
WE’RE HERE TO SERVE YOU!
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Corporate Headquarters: 575-585-2700 TOLL FREE: 800-972-8282 |
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Alamogordo Office: TOLL FREE: 800- 972-8282 Closed for lunch: Typically 11:30am to 12:30pm |
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Cloudcroft Office: TOLL FREE: 800-972-8282 Closed for lunch: Typically noon - 1 pm |
| To send an email message: |
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| Your comments and questions are important to us. One of our customer service representatives will respond to your inquiry within 24 hours. |
| To mail us please send to: PO Box 550 Tularosa, NM 88352 |
| CALL US TOLL FREE: 800-972-8282 |
| NEWSFLASH...To All Carrizozo Customers We are now accepting TBTC/TCI payments at Otero County Electric Co-op (OCEC) for your convenience. |
| WHERE? 513 12th Street, Carrizozo, NM 88301 WHEN? During normal operating hours (Mon-Fri 8am to 5pm) NEED HELP? A FREE TBTC Hotline is available for your use at OCEC |
| TWENTY FIRST CENTURY COMMUNICATIONS AND VIDEO ACCESSIBILITY ACT OF 2010
STATEMENT OF COMPLIANCE |
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This public notice is provided by Tularosa Basin Telephone Company (“TBTC”) and Tularosa Communications, Inc. (“TCI”) in an effort to comply with the Twenty First Century Communications and Video Accessibility Act of 2010 (“CVAA”). Reporting requirements within Section 717 of the CVAA apply equally to service providers under Section 255 of the Telecommunications Act of 1996 (“TCA”), and service providers under Sections 716 and Section 718 of the CVAA.
* TBTC/TCI offers Cellular Equipment with features supporting: Digital TTY/TDD, Hearing Aid Compatible, Vibrating Mode with Multiple Language Options.
* TBTC/TCI offers customers who are blind or visually impaired free directory assistance. Customers who request this service will be asked to provide proof of eligibility by a qualified professional.
* The combined TBTC/TCI ADA and Relay New Mexico Brochure is available and on display.
* If there is a special need that inhibits access to these service offerings, please contact a Customer Service Specialist with those concerns.
* TBTC/TCI landline telephone equipment is supported by Metaswitch 3510 and Lucent 5ESS platforms.
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