Restoring Internet Freedom

We’ve recently updated our Terms and Conditions to include FCC required disclosures resulting from the recent Restoring Internet Freedom Order.  One highlight from the revision:

“For traffic to and from the public Internet, TCI does not directly or indirectly favor some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.”

In other words, we don’t speed up or slow down individual Internet sites or accept money to give one site priority over another.  We treat access to all Internet sites equally.  Always have, always will.

The full Terms and Conditions document is available in the Document Center.

ANNOUNCING 2018 New Gigabit Fiber-Optic Internet Connection in Alamogordo

Tularosa Communications is announcing plans to bring gigabit Internet services into the Cottonwood Subdivision in Alamogordo.

“We are excited about bringing high speed fiber-optic Internet connections to residents in the Wood Streets,” said Josh Beug, General Manager. “We will be passing approximately 175 homes in the neighborhood. Tularosa Communications currently offers these services to businesses in Alamogordo and a couple of scattered residential neighborhoods as well. Today, more and more homes are in need of reliable and fast Internet at home as everything seems to be connected to the digital world.”

Beug added, “We understand how important access to technology is for residents in the community. We are proud to now be a part of Alamogordo and look forward to continuing our local investment in fiber-optic Internet technologies. The Cottonwood Subdivision is only the beginning of our fiber deployment.”

Residents of this area and other areas located within Alamogordo are invited to contact Tularosa Communications at any time for information about construction taking place in their neighborhood; or they can look for updates by mail and in the newspaper. You can also visit www.godofiber.com and express interest in us bringing fiber to your neighborhood. “Once enough interest has been expressed in an area Tularosa Communications will evaluate it for construction purposes and determine whether or not to build and bring high speed Internet services to that particular neighborhood”, says Beug.

HOW FAST IS GIGABIT INTERNET?
• 100x faster than today’s average broadband connection
• Download 100 photos in 3 seconds
• Download 100 songs in 3 seconds
• Download an HD Movie in 7 seconds

Beug states, “There are two different speeds and pricing options available to residential customers. We sell our 100M/100M for $49.95 and our 1G/1G for $69.99. We also offer a variety of other services as well; including voice services, managed routers, anti-virus protection and IT services”.

IMPORTANT NOTE: If you are not a current customer, now is a good time to consider becoming one. Not only does a fiber-optic connection provide fast Internet and great streaming capabilities, it also increases the value of your home (adds measurable resale dollars). Buyers today will often opt to purchase a residence with a fast Internet connection, so getting your fiber-optic connection now may increase your home’s resale value by up to 5%. Contact us today at 575-585-2700.

Consumer and Small Business grade routers subject to hacker exploit VPNFilter

As PC manufacturers harden their systems from viruses and exploits, hackers find new avenues to spread the malware that does their bidding. While your computer may not be threatened, your conduit to the Internet itself is under attack. Malicious hackers find consumer-grade routers to be the low-hanging fruit from which they survive.

Cisco’s intelligence division found an estimated 500,000 routers infected by a malware program called VPNFilter. Routers manufactured by Linksys, Netgear, TP-Link and MikroTik were all found to be affected by the exploit. Using this malware, a hacker could snoop your Internet traffic to gather passwords, use an infected router to attack other Internet users, or even go so far as to completely render a router unusable.

While not guaranteed to eliminate the malware, the F.B.I. urges Internet users to update and reboot their routers. They also advise creating a strong password for the management interface.

Update: June 6, 2018
Ars Technica published an article listing known models of routers from a number of different manufacturers that have been found to contain the VPNFilter malware. The article also details how man-in-the-middle attacks are carried out by the malware to gather personal information.

To read more about the exploit:
https://www.nytimes.com/2018/05/27/technology/router-fbi-reboot-malware.html
https://arstechnica.com/information-technology/2018/06/vpnfilter-malware-infecting-50000-devices-is-worse-than-we-thought/

If you feel your router may have been exploited and need assistance:
https://www.tbtc.net/technical-support-services

TCI also offers a managed router service for both residential and business installations. Call and speak with a customer service representative for details.

Tips for creating a strong and secure password

Nearly everything we do online requires a password of some sort. From Facebook, to banking, to accessing your email, there’s so many to keep up with that it’s very easy to forget which password goes with which account; especially since it’s not recommended to use the same password on multiple websites. We’ve all heard the basic do’s and don’ts of creating a password — the longer and more complex the better and don’t use names, birthday’s, or anniversaries — but what other practices should be used when creating passwords to keep your information safe?

The following article offers some useful tips for creating and managing strong passwords and protecting your online accounts:
http://www.connectsafely.org/tips-to-create-and-manage-strong-passwords/

Worried your information may have been comprimised? TCI offers a variety of managed services to keep your computers safe from viruses and hackers:
https://www.tbtc.net/technical-support-services

Choosing the Right Internet Solution for your Home or Small Business

There are so many options out there, so which is right for you? While each type of service has its pros and cons, here are a few things to consider when choosing your Internet solution.

Speed: What will you be using the Internet for? Multiple device streaming or gaming? Uploading large files for work?

Reliability: Will weather affect my service? In the event of an outage, what kind of technical support is available?

Access: What’s available in my area? How soon can service be installed?

Affordability: How much do I want to spend monthly on Internet service? Will prices change and how often?

For a detailed look at common high-speed Internet service options, check out the following article:
https://www.business.org/services/internet/dsl-vs-cable-vs-fiber-vs-satellite/

To see what Tularosa Basin Telephone Company and Tularosa Communications has to offer, visit:
https://www.tbtc.net/broadband-internet-service

If you live in select areas of Alamogordo and think fiber Internet service is right for you, visit our Fiber Buildout page to see if your address qualifies:
https://www.tbtc.net/fiber-buildout

Simplify your life online with TBTC’s Carrier-Class Wi-Fi

In today’s increasingly connected homes, a fast, reliable Wi-Fi connection is no longer a luxury. We depend on Wi-Fi in so many ways: communicating with friends and family, sharing photos and videos, streaming movies and music, and interacting on social media. More and more, we also rely on Wi-Fi to connect a whole array of smart devices to manage mission-critical systems in our homes – such as smart locks, smart thermostats and smart security systems.

When it works the way it’s supposed to, Wi-Fi is an amazing technology. When it doesn’t – when we experience poor performance or can’t connect at all – it has a big impact on our daily lives. For most of our devices, connecting over Wi-Fi is the only option. So, when it’s not working, it can be extremely frustrating.
As a result, many people are rethinking the logic of relying on consumer-grade Wi-Fi systems to manage something that’s so important to their daily lives. That’s where TBTC can help – by providing a hassle-free Wi-Fi experience that makes your online experience better.

What is TBTC’s Managed, Carrier-Class Wi-Fi?

With managed, Carrier-Class Wi-Fi, TBTC delivers the latest Wi-Fi technology and takes care of managing it within your home network. TBTC offers a variety of Wi-Fi service levels, depending on your needs, including Mesh Wi-Fi solutions that use satellite units placed in different rooms to extend a strong Wi-Fi signal throughout your home.

What are the benefits of TBTC’s Managed, Carrier-Class Wi-Fi?

TBTC’s managed, carrier-class Wi-Fi has several advantages. First, it gives you superior performance, everywhere in your home. Unlike some of the consumer-grade Wi-Fi systems you buy at your local consumer electronics store, TBTC’s carrier-grade Wi-Fi is fast and highly reliable. No more dropped connections, no more dead spots – just reliable, high speed Wi-Fi that works.

Second, it’s worry free. TBTC will take care of managing and updating your Wi-Fi network on an ongoing basis, so you don’t have to. If you ever have an issue with your home network, TBTC’s technical support team can access your Wi-Fi router remotely over the Internet and get you back up and running quickly.
Finally, managed Wi-Fi is just cheaper than the latest prosumer-grade Wi-Fi systems. Many of these systems can cost upwards of $500. TBTC, on the other hand, offers hassle-free managed home Wi-Fi service for just $6 per month for each device!

Call us today to speak with a representative and find out how we can help you great wireless performance in your home.

575-585-2700

IntraLATA Long Distance Service Change

NOTICE TO THE CUSTOMERS OF
TULAROSA BASIN TELEPHONE COMPANY, INC.

Notice is hereby given that Tularosa Basin Telephone Company, Inc. (“Tularosa”), filed an advice notice with the New Mexico Public Regulation Commission (“Commission”) of Tularosa’s intent to discontinue IntraLATA Feature Group C (FGC) person-to-person and non- operator assisted station-to-station long distance service. Customers impacted by the discontinuation of this service will receive a letter from Tularosa providing additional information. Tularosa will work closely with affected customers to provide them with alternatives for IntraLATA long distance service.

The effective date for the discontinuance of service referenced above is August 1, 2015.

Persons with questions or who want additional information regarding this notice may contact Tularosa at (575) 585-2700, during normal business hours.

The Glass Age

Glass has played an important role in the evolution of technology, and with an ever-increasing number of applications, advancements in glass technology are constantly occurring. Arising from simple, liquified silica sand, glass has come a long way since its first known use in making beads and vessels in ancient times. Now, glass can be made to be flexible, virtually indestructible, and to carry Petabits (1,000,000,000,000,000 bits) per second of digital information around the world at the speed of light.

Here at TBTC/TCI, we make extensive use of glass fiber to deliver fast, reliable Internet and telephone service throughout our coverage area. From Alamogordo, to Carrizozo, Cloudcroft, and beyond, TBTC/TCI has over 374 miles of glass fiber in use, and we are continuously adding more.

The following video shows a bit of the history of glass, and has an example of how glass fiber works:

This video, part 2 of the previous video, demonstrates new applications for stronger, more flexible glass, from cell phone screens to car windshields:

PC Health

Listed below are some of the many products available to help protect your PC and backup your important data. This list is not all-inclusive, nor are any of the listed products endorsed by TBTC/TCI.

Anti Virus Software

Cloud Storage Solutions

Online Backup Services

If you need help selecting a solution that’s right for you, require assistance installing backup or anti-virus software, or would like training on the use of the technologies listed here, contact our technical support and we would be happy to assist you:

575-585-8585